Question & Answer




About X9.LTD

What is X9.LTD (Xclustive Nine Group Limited) ?

X9.LTD is a registered company in the United Kingdom, our main business is Forex and Cryptocurrency trading and Bitcoin mining industry, our engineers and experts will design accurate trading plans to meet customer profit requirements every day.




Are you registered and legal company?

Yes, We are a UK based company with registration #11350235.




What is your company name and address?

Our company name is Xclusive Nine Group Limited. We are located at 275 EDGWARE ROAD, LONDON, UNITED KINGDOM , NW9 6NB .

General Question

Can I lose money in X9.LTD (Xclusive Nine Group Limited)?

There is a risk involved with investing in all high yield investment programs. However, there are a few simple ways that can help you to reduce the risk of losing more than you can afford to. First, align your investments with your financial goals, in other words, keep the money you may need for the short-term out of more aggressive investments, reserving those investment funds for the money you intend to raise over the long-term. It's very important for you to know that we are real traders and that we invest members' funds on major investments.




How long are you planning to stay in the business ?

X9.LTD (Xclusive Nine Group Limited) is going to stay in business many years . We are trying to become a trustful partner of our clients . We are sharing the profit with our clients . Our program is a win-win situation .




How can I keep my PC/Laptop safe from hackers or phishing sites?

Security tips on how to avoid computer virus infection: 1. Do not execute programs from websites that you do not trust. 2. Never click on a link in an email supposedly coming from a bank. Banking institutions rarely contact their customers via email. 3. Always have an updated antivirus program running at all times. 4. Install a Firewall and have it running at all times. 5. Keep your Operating System updated to reduce the risk of virus infections.




Who manages the funds?

These funds are managed by a team of Xclusive Nine Group Limited (X9.LTD) investment experts.




I haven’t found an answer to my questions . How can I contact with X9.LTD (Xclusive Nine Group Limited) ?

You can contact with us using support form on contact us page.




What is the time schedule of the customer support service of the company?

We work every day from 11 am to 4 pm to fully and qualitatively support any issues which are related to investment and investment products of the company.

Account Questions

How do I open my X9.LTD Account?

It's quite easy and convenient. Follow this link, fill in the registration form and then press "REGISTER ACCOUNT".




Which e-currencies do you accept?

We accept Perfect Money, Payeer and Advcash, and BitCoin e-currencies.




How can I change my e-mail address, account number or password?

For security reasons e-mail can not be change by users and it needs to contact to admin, but for changing password, log into your X9.LTD account and click on the "Edit Account". You can change your account number or password there.




What if I can't log into my account because I forgot my password?

Click forgot password link, type your username or e-mail and you'll receive your account information.




How can I change my password?

You can change your password directly from your members area by editing it in your personal profile.




How can I check my account balances?

You can access the account information 24 hours, seven days a week over the Internet.




May I open several accounts in your program?

No. If we find that one member has more that one account or more than one account with the same IP, the entire funds will be frozen. Also there is no referral commission for refer together with the same IP.

Deposit Questions

How can I invest with X9.LTD (Xclusive Nine Group Limited) ?

To make a investment you must first become a member of X9.LTD (Xclusive Nine Group Limited). Once you are signed up, you can make your first deposit. All deposits must be made through the Members Area. You can login using the member username and password you receive when signup.




I don't have an any ecurrency account. What should I do?

You can open a free account at Perfect Money, Payeer, Advcash and BitCoin.




How much can I invest at a minimum?

The minimum possible sum of investments is $5.




How can I make a spend?

To make a spend you must first become a member of X9.LTD (Xclusive Nine Group Limited). Once you are signed up, you can make your first spend. All spends must be made through the Member Area. You can login using the member username and password you received when signup.




How long does it take for my deposit to be added to my account?

Deposits will be updated as fast as you deposit or sometimes after a few hours. If you did not see you deposit in your account mail us your problem with batch number, we will add it to your account as sooon as possible. BITCOIN Deposits can take 30 mintues to 1 hour for deposit. Because bitcoin deposits added after 3 confirmation from blockchain.




Can I do a direct deposit from my account balance?

Yes! To make a deposit from your X9.LTD (Xclusive Nine Group Limited) account balance. Simply login into your members account and click on Make Deposit and select the Deposit from Account Balance.




Can I make an additional deposit to X9.LTD (Xclusive Nine Group Limited) account once it has been opened?

Yes, you can but all transactions are handled separately.




How do you calculate the interest on my account?

Depending on each plan. Interest on your X9.LTD account is acquired Daily, Weekly, Bi-Weekly, Monthly and Yearly and credited to your available balance at the end of each day. For your help a interest calculator in available with each plan on Make a Deposit Page.

Interest Questions

Does a daily profit paid directly to my currency account?

No, profits are gathered on your X9.LTD (Xclusive Nine Group Limited) account and you can withdraw them anytime.







Do you pay interests for calendar days or business days?

We pay Calendar days (7 Days in week). Forex market is not working for Saturday and Sunday, But we are also doing Trades in Bitcoin and other cryptocurrencies so we can do it during weekends.

Withdrawals Questions

How can I withdraw funds?

Login to your account using your username and password and check the Withdraw section.




What is your minimum withdraw amount ?

Our minimum withdraw amount is 0.01$ or 0.0002 BTC




After the Withdrawal, when will the funds be available on my ecurrency account?

We Try to pay all withdraw requests as fast as possible but if you didn't received your payments within 48 hours then inform us about this issue.




Does the company charge fees for withdrawals or for account credit?

X9.LTD does not charge fees for any financial operations.

Referral Program

Do you have a referral program?

Yes, we pay up to 3% from every amount of funds deposited by investors who used your unique referral link.




Can I make several accounts?

No, If any member make several accounts In order to earn referral commission , his/her account will be frozen and the entire funds will be frozen.




How do you pay referral commission?

Referral commission is added to your Balance Available for Withdrawal ( Perfect Money, Payeer, Advcash and BitCoin). Referral commission is paid via the same e-currency type ( Perfect Money, Payeer, Advcash and BitCoin). as the one through which the deposit has been made.